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Frequently asked questions

A clear idea of what to expect

Straightforward answers about getting started, sessions, fees, confidentiality and fit.

Getting started

Can I choose my counsellor?

Yes. For an initial online individual session, choose Jon Kirk or Dan Jamieson on the booking page. Jon also offers individual sessions in Howick, couples counselling and youth counselling.

Choose Jon or Dan for an online individual session

Do I need a referral?

No. You can contact Four Pillars Counselling directly. A GP referral or doctor’s note is not required. You can book a full session online, or contact Jonathan if you have a question before booking.

What happens during the first session?

The first session is a chance to talk through what has brought you to counselling, ask questions and begin clarifying what you would like to get from the work. You will also receive an intake form before the appointment. There is no pressure to share more than feels manageable.

Read the full first-session guide.

Fit & inclusion

What if I am not sure who is the right fit?

Jon can talk through what you are looking for, discuss the options at Four Pillars and suggest another practitioner where appropriate.

Is Four Pillars LGBTQIA+ affirming?

Yes. Four Pillars is inclusive and affirming of clients across gender identities, sexual orientations, cultures, faiths and backgrounds.

What if it does not feel like the right fit?

That is completely okay. Therapeutic fit matters. Jonathan can discuss other options and help point you toward another practitioner where appropriate.

Self-guided programmes

Are the self-guided programmes counselling?

No. Four Pillars Together programmes are educational resources to explore at your own pace. They do not include a counselling appointment or an individual therapeutic assessment.

Explore self-guided programmes

Sessions

What can individual counselling help with?

Individual counselling can support anxiety, depression and low mood, stress, burnout, grief and loss, self-esteem, identity and belonging, relationship difficulties, personal boundaries, cultural adjustment, faith transitions, men’s mental health and major life changes. If you are unsure whether Jonathan is the right fit, contact him with any questions before booking.

Are sessions in person or online?

Both. In-person sessions are held at Crawford Wellness Centre, 2 Picton Street, Howick. Secure online sessions are available throughout New Zealand and may also be available in selected international locations. Phone sessions can also be arranged.

Can I see Jon online if I am outside New Zealand?

Potentially. Jon is based in New Zealand, and online counselling may be available in selected international locations where it is professionally, legally and practically appropriate. Contact Jon before booking and include the country where you will be physically located during sessions. Availability must be confirmed before an overseas appointment is made.

How long are sessions and what do they cost?

Individual counselling with Jon is NZ$145 for 50 minutes, in Howick or online. Online individual counselling with Dan is NZ$130 for 50 minutes, available Monday, Tuesday, Thursday and Friday, 3–7 pm New Zealand time. Gottman-informed couples counselling with Jon is NZ$195 for 70 minutes. All prices are in New Zealand dollars.

How many sessions will I need?

There is no set number. Some people benefit from a small number of sessions, while others prefer longer-term support. We will review what is helping and decide together what makes sense.

Practicalities

What is the cancellation policy?

Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations and missed appointments may be charged up to the full session fee.

Are counselling notes kept private?

Yes. Records are stored securely and handled in line with New Zealand privacy requirements and NZAC ethical obligations. Confidentiality has limited exceptions involving serious risk, legal requirements and clinical supervision; these are explained at the beginning of counselling.

Ready when you are

Still have a question?

Contact Jon to ask anything that is not covered here.

Book with JonContact Jon