Frequently asked questions
A clear idea of what to expect
Straightforward answers about getting started, sessions, fees, confidentiality and fit.
Getting started
Do I need a referral?
No. You can contact Four Pillars Counselling directly. A GP referral or doctor’s note is not required. You can book a full session online, or contact Jonathan if you have a question before booking.
What happens during the first session?
The first session is a chance to talk through what has brought you to counselling, ask questions and begin clarifying what you would like to get from the work. You will also receive an intake form before the appointment. There is no pressure to share more than feels manageable.
Sessions
What can individual counselling help with?
Individual counselling can support anxiety, depression and low mood, stress, burnout, grief and loss, self-esteem, identity and belonging, relationship difficulties, personal boundaries, cultural adjustment, faith transitions, men’s mental health and major life changes. If you are unsure whether Jonathan is the right fit, contact him with any questions before booking.
Are sessions in person or online?
Both. In-person sessions are held at Crawford Wellness Centre, 2 Picton Street, Howick. Secure online sessions are available across New Zealand, and phone sessions can also be arranged.
How long are sessions and what do they cost?
Individual counselling is NZ$145 / 50 minutes. Gottman-informed couples counselling is NZ$195 / 70 minutes. Sessions are available in person in Howick or online across New Zealand.
How many sessions will I need?
There is no set number. Some people benefit from a small number of sessions, while others prefer longer-term support. We will review what is helping and decide together what makes sense.
Practicalities
What is the cancellation policy?
Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations and missed appointments may be charged up to the full session fee.
Are counselling notes kept private?
Yes. Records are stored securely and handled in line with New Zealand privacy requirements and NZAC ethical obligations. Confidentiality has limited exceptions involving serious risk, legal requirements and clinical supervision; these are explained at the beginning of counselling.
Fit & inclusion
Is Four Pillars LGBTQIA+ affirming?
Yes. Four Pillars is inclusive and affirming of clients across gender identities, sexual orientations, cultures, faiths and backgrounds.
What if it does not feel like the right fit?
That is completely okay. Therapeutic fit matters. Jonathan can discuss other options and help point you toward another practitioner where appropriate.
Ready when you are
Still have a question?
Contact Jonathan to ask anything that is not covered here.

